The vagaries of utility bills
A couple of weeks ago I received an email from Scottish Power saying that, based on my usage, they were raising my monthly direct debit from £55 to £79.
I am fairly conservative in my use of energy, and this made no sense to me. So I emailed them to ask about it.
A few days later they replied. They said they had reviewed my account and had realized that I’ve been a customer only since November, so my usage so far has been biased by the period in which usage is always much higher. They said they would leave it at £55 for now and would reassess at my one-year anniversary.
THAT makes more sense. Thanks to Scottish Power for responding so quickly and reasonably.
(I probably should have phoned them instead, as I love listening to them talk. :-)