The vagaries of utility bills

A couple of weeks ago I received an email from Scottish Power saying that, based on my usage, they were raising my monthly direct debit from £55 to £79.


I am fairly conservative in my use of energy, and this made no sense to me. So I emailed them to ask about it.

A few days later they replied. They said they had reviewed my account and had realized that I’ve been a customer only since November, so my usage so far has been biased by the period in which usage is always much higher. They said they would leave it at £55 for now and would reassess at my one-year anniversary.

THAT makes more sense. Thanks to Scottish Power for responding so quickly and reasonably.

(I probably should have phoned them instead, as I love listening to them talk. :-)


About Elizabeth

Northumbria Uni new PhD. Senior User Experience Consultant at Sigma Consulting Solutions ( FRSA. Photographer. UU. American. Renaissance choral singer, language lover, Italian speaker, solo traveler.

Posted on 16 July 2013, in Housing, Living and tagged , . Bookmark the permalink. Leave a comment.

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